In a move that has shocked the Australian food delivery landscape, homegrown platform Menulog has announced it will cease all operations across the country.
The End of an Era for Australian Food Delivery
The company confirmed in a statement released on Wednesday that it will be closing down its Australian services permanently. All operations will officially cease at 23:59 AEDT on Wednesday, November 26, marking the end of nearly two decades of service.
"Unfortunately, today we announced Menulog will no longer operate in Australia," the company stated. "As the only Australian-born platform, Menulog has a proud history but ultimately, as a business, we have been navigating challenging circumstances and the decision was made to close local operations."
What Customers Need to Know
Menulog has outlined important information for its Australian customer base. The service's website and mobile application will remain accessible until the November 26 deadline, but will stop accepting new orders after that time.
The company has committed to honouring all customer credits and vouchers during the final two-week operational period. "Menulog will honour any unused account credits or vouchers over the next two weeks," they confirmed. Customers with questions about their credits are encouraged to contact the Menulog support team for assistance.
From Sydney Startup to Global Acquisition
Founded in Sydney in 2006, Menulog grew to become one of Australia's most recognisable food delivery brands. The company gained particular fame for its memorable advertising campaign featuring rapper Snoop Dogg.
The Australian success story attracted international attention, leading to its acquisition by UK-based Just Eat in 2015. This entity later merged with Dutch company Takeaway.com in 2020 to form Just Eat Takeaway.com, the current parent company.
In their farewell message, Menulog expressed gratitude to Australian customers: "Finally, we would like to sincerely thank you for your support over almost 20 years."
The announcement leaves questions about the future of Menulog's operations in New Zealand, with the company not immediately clarifying if the Australian closure will affect the trans-Tasman market.
