Canberra's public transport system has been blamed for falling 8 million trips short of its annual target, with the MyWay ticketing system identified as a major contributing factor. The shortfall has raised concerns about the effectiveness of the current ticketing technology and its impact on ridership.
MyWay System Under Fire
The MyWay card, which is used for bus and light rail services in the capital, has been criticised for its complexity and lack of integration with modern payment methods. Transport officials have acknowledged that the system may be deterring passengers, particularly infrequent users who find the top-up process inconvenient.
According to a recent report, the transport network recorded approximately 42 million trips in the past financial year, well below the 50 million target. The shortfall represents a significant gap in expected revenue and usage, prompting calls for an overhaul of the ticketing infrastructure.
Comparison with Other Cities
Unlike systems in Sydney or Melbourne, which offer contactless payment options such as credit cards and mobile wallets, Canberra's MyWay remains largely reliant on dedicated cards and cash top-ups. This lack of flexibility has been cited as a barrier to increasing public transport usage.
Transport Canberra has defended the MyWay system, noting that it has been in place for over a decade and has undergone upgrades. However, critics argue that the technology is outdated and fails to meet the expectations of modern commuters.
Impact on Ridership
The missed target has implications for future transport planning and funding. The ACT government had set ambitious goals to increase public transport usage as part of its climate change strategy, but the current shortfall suggests that more needs to be done to attract passengers.
Transport officials are now exploring options to improve the ticketing system, including the potential introduction of bank card payments and mobile app integration. A trial of new technology is expected to commence later this year, with a view to rolling out a more user-friendly system by 2025.
The issue has also sparked debate about broader transport policies, including service frequency, route coverage, and fare structures. While the MyWay system is not solely responsible for the shortfall, it is seen as a key area where improvements could drive higher ridership.
Residents have expressed frustration with the current system, with many citing the inconvenience of topping up cards and the lack of real-time balance information. Some have called for the adoption of a simpler, more integrated payment system similar to those used in other major cities.
The ACT government has committed to reviewing the MyWay system and addressing the concerns raised. A spokesperson said that the government is committed to making public transport more accessible and convenient for all Canberrans.
