Class action targets Arcare over 'signature' fees
More than 50 Arcare aged care facilities are alleged to have charged residents for additional services they could not use or for services they were legally obliged to provide, according to a federal court claim. The class action, launched by residents, alleges that fees for services such as high teas and exercise classes were illegally charged to clients who cannot use them. For example, residents on restricted diets were charged for high teas, and unconscious patients were billed for Foxtel.
Details of the allegations
The claim, filed in the Federal Court, accuses Arcare of charging for services that were either not provided or were already required under law. The class action seeks compensation for affected residents and their families. The case highlights concerns about transparency and fairness in aged care fees.
Impact on residents and families
Residents and their families have expressed frustration over the alleged overcharges, which they say added financial strain during already difficult times. The class action aims to recover these fees and prevent similar practices in the future.
Arcare's response
Arcare has not yet publicly commented on the specific allegations. The company is expected to defend the claims in court. The case is likely to draw attention to broader issues in the aged care sector regarding fee structures and resident rights.
