Canberra-based author and leadership coach Sophie Bretag is challenging traditional notions of leadership with her new book, The Kind Way, which argues that kindness is not a weakness but a strategic advantage in the workplace.
Redefining Leadership Through Kindness
Bretag, who has spent over two decades in leadership roles across the public and private sectors, says the conventional view of leadership as a top-down, command-and-control model is outdated. Instead, she advocates for a kinder, more empathetic approach that fosters collaboration and innovation.
"Kindness is often misconstrued as being soft or weak, but it actually requires great strength and courage," Bretag said. "When leaders lead with kindness, they create environments where people feel safe to speak up, take risks, and bring their whole selves to work."
Research and Personal Experience
The book draws on Bretag's own experiences as a leader, as well as interviews with executives from organizations such as the ACT government, the University of Canberra, and local businesses. She also cites research linking kindness to improved employee engagement, productivity, and retention.
According to a 2020 study by the University of Oxford, employees who rated their managers as kind were 1.3 times more likely to report high job satisfaction. Additionally, a 2019 report from the Harvard Business Review found that kindness in leadership can reduce turnover by up to 50%.
Practical Strategies for Kind Leadership
Bretag's book offers practical strategies for incorporating kindness into daily leadership practice. These include active listening, showing vulnerability, expressing gratitude, and setting clear boundaries. She emphasizes that kindness does not mean avoiding difficult conversations or lowering standards.
"You can be both kind and accountable," she said. "The key is to deliver feedback in a way that respects the person's dignity and helps them grow."
Impact on Canberra and Beyond
Since its release, The Kind Way has resonated with leaders in Canberra and beyond. Bretag has been invited to speak at conferences and workshops, and she is working with several local organizations to implement kindness-based leadership programs.
"I've seen firsthand how this approach transforms teams and cultures," she said. "It's not just about being nice; it's about creating sustainable success."
