WA Police have issued an urgent public safety warning following the discovery of a major software glitch affecting specific older iPhone models. The critical issue may prevent these devices from making or receiving phone calls, including emergency calls to triple-0 services.
Urgent Warning Issued for iPhone Users
The warning was formally released by WA Police at 1.15pm on Wednesday, January 28, 2026. A police spokesman confirmed that three particular iPhone models could be impacted after undergoing a recent software update.
The WA Police Force has been made aware some older Apple devices are currently experiencing an issue where they may not be able to make or receive phone calls, including emergency calls to triple-0, the spokesman stated.
Affected iPhone Models and Software
The devices identified as potentially vulnerable include:
- iPhone 8
- iPhone 8 Plus
- iPhone X
These models are specifically at risk if they have been updated to the iOS 16.7.13 software version. Authorities are strongly advising users of these Apple devices to delay any further software updates until the problem is fully resolved.
Telstra Collaborates with Apple on Priority Investigation
In a separate statement, telecommunications giant Telstra confirmed they are actively working with Apple to investigate the concerning issue as a matter of high priority.
We’re currently investigating an issue making and receiving calls, including calls to 000, on older Apple devices, Telstra's statement read. We’re working on this as a priority with Apple and will share updates as we have them.
Telstra has echoed the police advice, recommending that customers using the affected devices postpone any software updates until confirmation that the issue has been properly addressed and fixed.
Critical Emergency Service Access Advice
WA Police have emphasised that anyone attempting to reach emergency services should only do so in genuine life-threatening situations. This precautionary measure helps ensure that emergency lines remain available for those in immediate, critical need while the technical problem is being investigated and resolved.
The situation remains under active investigation, with further updates expected as both Apple and Telstra work to identify the root cause and implement a permanent solution. Users of the specified iPhone models are urged to exercise caution and follow the official guidance provided by authorities.
